How Can We Help?
Find answers to common questions about parking with PriPark
Before You Park - 4 Things to Know
1
Pay when you arrive
Most PriPark car parks are gateless. Parking must be paid on arrival using the on-site meter or Pay-Via-Phone арр.
2
No ticket required
Parking is ticketless. Your payment is linked to your vehicle registration – there’s nothing to display.
3
Your number plate matters
Please ensure your registration is entered correctly when paying.
4
Parking is monitored to keep bays available
Monitoring helps ensure fair access for all customers and nearby businesses.
Not sure what to do? Start with the answers below – if you still need help, we’re here.
Pay-By-Plate Meter
EasyPark App
Monthly Parking
Breach Notice of Claim
General Parking Questions
Pay-By-Plate Meter
Using our cashless parking meters
How do I use the pay-by-plate meter?
- Walk up to the parking meter in the car park
- Tap the centre of the screen to wake it up
- Press Start and follow the on-screen prompts
- Enter your vehicle registration number
- Select how long you want to park
- Tap your card or phone to pay
- (Optional) Scan the QR code to download an e-receipt
Tip: Make sure pop-up blockers are disabled on your phone
How do I know I’ve paid correctly?
If your payment was successful, you’ll see a confirmation screen at the meter. Our systems automatically check vehicle registrations—there’s nothing else you need to do.
Do I need to display a ticket?
No. PriPark meters are ticketless. Your payment is linked to your vehicle registration, so there’s nothing to display on your dashboard.
What payment methods are accepted at meters?
Our meters accept contactless payments only, including:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Most PriPark locations are 100% cashless.
How do I find my parking receipt?
If you scanned the QR code at the meter, download your receipt and save it on your phone Otherwise, visit www.myparkingticket.com.au and enter your vehicle registration and parking date.
What if I typed my number plate incorrectly?
Small, obvious typos are usually identifiable by our system. If you realise an error, contact PriPark on 1300 20 30 40 as soon as possible so we can assist.
What do I do if the meter isn’t responsive?
If the meter is temporarily unavailable:
- Use the Pay-Via-Phone app (details on site signage), or
- Call 1300 20 30 40 for assistance
Please note: parking must still be paid for while on site.
EasyPark App
How to use the EasyPark app for casual parking
How do I start a parking session?
- Download the EasyPark app (iOS or Android)
- Register your vehicle and payment details
- Enter the Parking Area Code shown on car park signage
- Spin the wheel to choose your parking time
- Press START to begin parking
- Press STOP when you return to end your session and avoid overpaying
Tip: Make sure pop-up blockers are disabled on your phone
Can I extend my parking remotely?
Yes. Open the EasyPark app and tap Extend while your session is active—no need to return to your vehicle.
How do I know I’ve paid correctly?
If your payment was successful, you’ll see an active session in the EasyPark app. Our systems automatically check vehicle registrations—there’s nothing else you need to do.
What payment methods are accepted?
EasyPark accepts all major credit and debit cards including Visa, Mastercard, and American Express. Your card details are stored securely and charged only for the time you park.
How do I get support for EasyPark?
EasyPark manages its own app support.
Call 1300 73 40 70 or use the in-app help function for:
- Technical issues
- Receipts
- Account queries
Monthly Parking
Questions about monthly parking subscriptions
How do I apply for monthly parking?
Monthly parking applications are submitted online via the specific location page you wish to park at.
Find your preferred location here: www.priparksa.com.au/locations
Once your application is approved, you’ll receive an email confirmation. If any additional steps are required—such as collecting an access card or permit—we’ll clearly outline what to do next.
Tip: Make sure pop-up blockers are disabled on your phone
When will my credit card be charged?
You will only be charged once your monthly parking has been approved.
Monthly reminder emails are sent before billing.
What payment methods are accepted?
Visa and Mastercard are accepted.
Is my payment information secure?
Yes. PriPark uses a PCI-certified payment gateway (PCI Service Provider Level 1), the highest security standard in the payments industry.
How will charges appear on my bank statement?
Most banks display charges as:
- PRIPARKSA, or
- PriPark (via PriPark)
What if I’m using a different car or my partner’s car?
You may add multiple vehicles to your account.
If you change vehicles, ensure the correct vehicle is selected in your booking:
My Account → My Bookings → Edit
How do I end my monthly parking?
Please submit your request in writing so we can process it correctly:
- enquiries@priparksa.com.au
- or via the online contact form.
Where can I find monthly parking rates?
Current rates are published at:
- www.priparksa.com.au/locations
Why can’t I see “My Bookings” in my account?
If you don’t see “My Bookings,” your monthly parking application may still be pending approval. Once approved, this option will appear automatically.
Still need assistance?
If you couldn’t find the answer you were looking for, we’re happy to help.
Breach Notice of Claim
Information about parking notices
I received a parking notice. What should I do?
Tip: Make sure pop-up blockers are disabled on your phone
How do I dispute a notice?
Submit an appeal online at parkingcollectionservices.com.au.
Valid first-time appeals are often considered as warnings when lodged within the allowed timeframe.
Why do you enforce parking at all?
Enforcement ensures parking remains available for customers and businesses that rely on the car park. Without it, bays quickly become unavailable due to misuse.
How is parking monitored?
PriPark car parks are monitored using a combination of patrols and licence plate checks to ensure fair use of the site for all customers.
What happens if I don't pay my notice?
Additional charges may apply after the 21-day period if no contact is made.
We strongly recommend appealing or paying early to address your situation.
What if I lost my Breach Notice of Claim?
Request your notice number at:
Need to manage a parking notice?
Need to manage a parking notice?
General Parking Questions
Keep the below collapsed by default making it so you have to click on the heading.
When do I pay for my parking?
All casual parking must be paid upon arrival in gateless car parks, using the advertised payment method (ie. meter or EasyPark).
Tip: Make sure pop-up blockers are disabled on your phone
What if I forgot to start my parking session?
Please call 1300 20 30 40 as soon as possible so we can discuss your options.
I returned early and overpaid—can I get a refund?
Refunds aren’t available.
To avoid overpaying in future, we recommend using the EasyPark app, which allows you to stop your session early.
I need a receipt for parking
EasyPark: Open the app → menu ☰ → Activity
Pay-By-Plate Meter: Visit www.myparkingticket.com.au
Monthly Parking: Log in to your PriPark account → My Parking
Can I park for multiple days or weeks?
Yes. For longer stays or custom arrangements, contact PriPark:
Can I store my vehicle at a PriPark car park?
Yes, storage and long-term parking options are available by arrangement.
Contact us to discuss your needs.
Do you offer discounts for frequent parkers?
Yes. If you park regularly, monthly parking or tailored arrangements may offer better value. Contact us to explore options.
What is a parking validation?
Parking validation provides discounted or free parking, usually arranged in-store through a participating local business.
Is PriPark a local company?
Yes. PriPark is a South Australian-based business, managing local car parks and working closely with landowners, councils, and communities.
What does PriPark stand for?
PriPark is short for Private Parking—reflecting our focus on high-quality off-street parking solutions.
Why does PriPark use cashless parking?
Cashless systems are faster, safer, and more reliable. They also allow flexible options like stopping early or extending remotely using the EasyPark app.
Do you offer EV charging?
Not currently. If you’re a regular parker, submit a request and we’ll assess future options
How do I report an incident?
For emergencies or illegal activity: contact police (000 or 131 444)
What if signage or a meter is damaged?
Please report any damage via enquiries@priparksa.com.au so we can address it promptly.
Can I suggest improvements to a car park?
Absolutely. We welcome feedback and regularly review suggestions to improve safety, signage, and usability.
Can businesses partner with PriPark?
Yes. We work with landowners and businesses to deliver tailored parking solutions. Get in touch to discuss partnerships.
Still need help?
f you couldn’t find the answer you were looking for, we’re happy to help.
